Customer Service

Shipping & Delivery
 

We offer free shipping within the continental US for most orders. Shipping may also be upgraded to 2nd Day Air or Next Day Air.

For orders shipping to Alaska, Hawaii or Canada, we offer competitive shipping rates.For orders shipping outside of North America, orders must be placed with one of our representatives through phone or email.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 
Returns & Replacements
 

We accept returns within 14 days of when the order was delivered. A return request must be submitted within 14 days of delivery. We will provide an additional 14 days for the item to be returned back to us after the return request is accepted by one our representatives. For returns, the cost of shipping and handling each way will be deducted from the final refund. A returned item must meet the following criteria:

  • Item is in resellable condition, free from damages, scratches and/or defects

  • Item must not have been installed

  • Item must be in its original packaging without any writing or labels on the original packaging

Exclusions:

  • We do not accept any returns for bathtubs

 
Cancellations
 

If you need to cancel an order, please call our customer support at (800) 686-1480 or send us an email at cs@modobath.com. Please note the following conditions for cancellations:

  • Orders cannot be cancelled after they have already shipped

  • Orders must be cancelled within 48 hours of an order being placed. Cancellations made after 48 hours are subject to a 25% restocking fee.

  • Orders cannot be cancelled after they have already shipped. Once the item is en route, the request will be considered a return. In this case, the shipping and handling costs each way will be deducted from the final refund.

  • Any refused shipments will be considered cancellations and are subject to a 25% restocking fee in addition to any shipping and handling fees incurred.

 
Damages & Claims
 

If you notice that your ordered was damaged during transit, do not take possession of the damaged goods. Any damage should be noted on the carrier's delivery receipt if possible.

If you notice concealed damage after delivery, then you will need to take pictures of the damage and contact our customer service team. We require that damages are reported to us within 2 business days of delivery and most carriers only allow claims to be filed within 2 business days of delivery.

We will replace all damages reported within 2 business days. Replacements of damages reported about 2 business days will only be replaced if we are able to file a claim with our carrier. We will not replace any damages reported after 2 weeks of delivery.

 

Ordering
 

How Do I Place An Order?

We want you to feel secure and safe about shopping at Modo Bath, and therefore we have several methods to place an order:

Order Online - Ordering online is safe, easy, and it is the fastest way to place an order. You make make changes at any time and review nearly every step of the way until your order is fully placed and shipped to you. This is available 24 hours a day, 7 days a week.

Call Us - Order sales team is ready to place your order on the phone. This is available Monday through Friday 9AM - 5PM ET. You can reach us at 1-800-686-1480.

Email Us - Email us with the items you would like to order. You can reach us at info@modobath.com.

 
Payment, Pricing & Promotions
 

What Are My Payment Options? Credit Cards - We accept American Express, Discover, Mastercard, Diner's Club and Visa.

Order Confirmation

Once your order is placed, you will automatically receive an email confirming your order has been placed to the email you entered during checkout. The subject line will say "Your Order From Modo Bath". This email is your receipt and we advise you to review this email for any errors and advise us of any mistakes.

Sales Tax

We do not charge sales tax, with one notable exception: orders shipping to Pennsylvania will be subject to a sales tax. Modo Bath is not responsible for individual states' sales tax reporting laws related to online purchases. We can encourage you to check your states' regulations before you shop.

Using Promotional Codes

You may become eligible for various discounts and promotions we offer at our store. If you have a coupon code or promotional codes, please enter that code during checkout to apply the discount that is being offered. Please contact us if you have any questions or need further assistance using coupon codes.

 
Privacy & Security
 

Modo Bath thrives to provide it's customers with the highest level of security and privacy at our online store. We understand the importance of privacy and security to our customers and have devoted great effort towards ensuring that the all of our customers' personal information is protected.We hope that all of our customers will feel safe and secure shopping at Modo Bath. Our goal is to ensure that you will be confident about the security of your transactions and personal information shared with Modo Bath.

 
Cookies
 

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.