Customer Service

Shipping & Delivery

The majority of products are readily available in stock. In stock items usually ship within 1-3 business days. If you urgently need an order to ship sooner than 1-3 business days, we highly encourage you to reach out to us by phone or email. We are able to accommodate most requests.

We offer discounted ground and freight shipping within the continental US for most orders. Shipping may also be upgraded to 2nd Day Air or Next Day Air. For orders shipping to Alaska, Hawaii or Canada, we offer competitive shipping rates. For orders shipping outside of North America, orders must be placed with one of our representatives through phone or email.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Freight (LTL) Delivery may be used for large, heavy and/or oversized shipments to ensure that the products arrive in good condition. Freight (LTL) shipments will be delivered curbside. You will be responsible for moving the item from the curb to the desired location. If any additional accommodations and/or requests are made directly with the either the delivery driver or the LTL carrier, you would be responsible for those charges. Inside Delivery is a premium service that may be available for some orders and shipments. If you require inside delivery, please call us at 1800-686-1480 to request the option. Rates for inside delivery charges vary and we will provide you a quote based on your request.

Returns & Replacements

We accept returns within 30 days of the order ship date. A return request must be submitted within 30 days of the order ship date. We will provide an additional 10 days for the item to be returned back and received by us after the return request is accepted by one our representatives. For returns, the cost of shipping and handling each way will be deducted from the final refund. A returned item must meet the following criteria:

  • Item is in resellable condition, free from damages, scratches and/or defects
  • Item must not have been installed
  • Item must be in its original packaging without any writing or labels on the original packaging

Exclusions:

  • We do not accept any returns for bathtubs. Cancellations for bathtubs must be made within 48 hours of the order being placed.

Cancellations

If you need to cancel an order, please call our customer support at (800) 686-1480 or send us an email at cs@modobath.com. Please note the following conditions for cancellations:

  • An order cannot be cancelled after it has already shipped. If your order has shipped, you will need to request a standard return. In this case, please refer to our return policy.
  • Any refused shipments will be considered an order cancellation and is subject to a 25% restocking fee in addition to any shipping and handling fees incurred.

Damages & Claims

If you notice that your ordered was damaged during transit, do not take possession of the damaged goods. Any damage should be noted on the carrier's delivery receipt if possible.

If you notice concealed damage after delivery, then you will need to take pictures of the damage and contact our customer service team. We require that damages are reported to us within 2 business days of delivery and most carriers only allow claims to be filed within 2 business days of delivery.

We will replace all damages reported within 2 business days. Replacements of damages reported after 2 business days will only be replaced if we are able to successfully file a claim with the carrier and the claim is approved by the carrier. We will not replace any damages reported after 2 weeks of delivery.

If you discover any other problems, issues or concerns with your order, please contact us as soon as you receive your orders. If you believe any part of your order is either missing, incomplete or defect, it must be reported to us within 2 business days of the delivery. Though, we will always do our best to help find a solution, we reserve the right to reject any claim that is reported outside of 2 business days.

Placing on Order

We want you to feel secure and safe about shopping at Modo Bath, and therefore we have several methods to place an order. Our representatives are available to help with any product questions you may have and we are always happy to assist you through your purchase, delivery, and any post-delivery questions or assistance you may need for our products.

Ordering Online - Ordering online is safe, secure, easy, and the fastest way to place an order. You may make changes at any time, review your order, and monitor the status of your order every step of the way until your order is delivered to you.

Ordering by Phone - Our sales team is always available to help answer any product questions and assist you in placing an order. Our hours of operation are Monday throgh Friday, 9:00 am to 5:00 pm EST. You can reach us at 1-800-686-1480.

Ordering by Email - Our team is always available to help you place an order by email. You can reach us by emailing us at cs@modobath.com.

Order Confirmations, Payment, Pricing, and Promotions

Payment Options: We accept all major credit cards (American Express, Discover, Mastercard, and Visa). You can also checkout with Paypal or Affirm. Paypal and Affirm may offer financing options subject to their own terms and conditions.

Transaction Emails: After placing an order with us, you will automatically receive an order confirmation by email. If you do not receive the email within a few minutes of placing an order, double check your spam folder; otherwise, if you still cannot locate the email, please feel free to contact us so that we can have the email resent. This order confirmation is your receipt and we advise you to review your order confirmation for any errors and advise us of any mistakes. Once your order is shipped, you will receive another email will the tracking details.

Sales Tax: We do not charge sales tax, with one notable exception: orders shipping to Pennsylvania will be subject to a sales tax. Modo Bath is not responsible for individual states' sales tax reporting laws related to online purchases. We can encourage you to check your states' regulations before you shop.

Coupon Codes: You may become eligible for various discounts and promotions we offer. If you have a coupon code or promotional codes, please enter that code during checkout to apply the discount that is being offered. Please contact us if you have any questions or need further assistance using coupon codes.

Privacy & Security

Modo Bath thrives to provide it's customers with the highest level of security and privacy at our online store. We understand the importance of privacy and security to our customers and have devoted great effort towards ensuring that the all of our customers' personal information is protected.We hope that all of our customers will feel safe and secure shopping at Modo Bath. Our goal is to ensure that you will be confident about the security of your transactions and personal information shared with Modo Bath.

Cookies

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

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